Some weeks ago I hit my head with a easy but annoying error: When a user opens a explorer.exe or Print Management published application in a Citrix environment, the application suddenly stops/disappear with no error message. After a time troubleshooting, it seems to appear a hidden error message: Server execution failed
In spite of we have two different errors: explorer.exe and Print Management, the error is the same because Print Management application runs explorer.exe with a parameter.
Citrix 7.5 running Windows Server 2008 R2.
The error appears because Windows Explorer looks for "Personal" folder specified in the registry hive:
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders\
If the folder does not exist, fails.
The problem was detected and solved by Microsoft with the KB2444677
If you cannot apply the KB article(restart needed, or others...) you can do two actions:
- Change the folder path for an existing
- Create the specified folder
Hope it helps!